A four-channel TaitNet private radio system with PABX interconnection provides communications for New Zealands largest shopping complex, The Botany Town Centre.

"With 150 stores and an area of more than 40 hectares, its very important that we can contact staff immediately, wherever they are on the property," says Operations Manager Henk Kwakernaat.

"In fact, coverage extends well beyond the immediate site. If someone has to leave the centre to do something in the surrounding area, in most cases their radio means we can still get hold of them."

Three things tipped the balance in favour of the TaitNet trunking system channel privacy, PABX interconnect and future proofing.

"Comparing the T1810 with a conventional system, call privacy was definitely a key reason for purchasing the system," says Henk.

"Each major team on the site, management, security and cleaning have been set up in virtual groups, meaning they do not need their own dedicated channel.

"Being able to set up a private call means we dont have the constant chatter that goes along with an open channel, but we have kept the best of both worlds by enabling the option to make a broadcast call which can involve everyone with a radio."

The PABX interconnection means radio users can be instantly contacted by office or shop staff.