Quality

Tait has an enviable worldwide reputation as a manufacturer of mobile radio products of unsurpassed quality.

Our customers include major public safety providers, so quality is never compromised. Quite simply, lives may hinge on the reliability of our products.

To ensure consistent, company-wide quality we have the Tait Management System (TMS), an ISO 9001-based quality management system in place throughout our Christchurch development and manufacturing facility.

Tait has been a certified ISO 9001:2000 supplier since 15 March 1994. Our quality management systems are regularly audited by Telarc New Zealand and NCS in Australia, independent quality system certification authorities which are in turn accredited by the Joint Accreditation System for Australia and New Zealand (JAS-ANZ).

For more information about our ISO 9001 registration, download the latest registration certificate and registration information.

Tait Management System (TMS)

The TMS is an Intranet-based system ensuring consistent application of Tait's policies, procedures and standards.  It is founded on the Tait Paragon, an internal document specifying Tait's direction and the company's expectations of all employees.

A company-wide set of policies and principles, the TMS defines all facets of the company's business procedures. It is based on the philosophy of continuous improvement and includes a Quality Improvement Database (QuID).

The TMS encompasses Tait's four core business processes: Product Generation, Order Processing and Fulfillment, Customer Relations and Management and Support Processes.

Product Generation

The company's procedures for determining customer needs, managing the product range and developing new products. This includes a structured New Product Introduction (NPI) process, based on concurrent engineering principles, with staged review and decision milestones, and planned verification and validation testing activities.

Our international design team uses the most advanced product development technologies including electronic and mechanical Computer Aided Design (CAD), Application Specific Integrated Circuit (ASIC) and Radio Frequency (RF) modeling.

Tait products are designed to meet stringent international standards of performance and reliability. Many are certified to meet environmental performance standards such as MIL-STD 810, IEC 68 and IP54. All Tait products comply with the necessary national and international regulatory requirements.

Tait also has an independent, internationally accredited RF type approval laboratory and is capable of performing Electromagnetic Compatibility (EMC) measurements to international standards. We have extensive experience in custom designing, building and commissioning large scale conventional and trunked radio communications networks.

Order Processing and Fulfillment

The company's procedures for the receipt and acceptance of orders, acquisition of materials, production planning, manufacturing and transportation of finished products.

All of our component suppliers undergo a formal evaluation process with performance monitoring.

State-of-the-art manufacturing process control includes:

  • automated vision controlled Surface Mount Device (SMD) placement and inspection
  • automated testing at all stages
  • independent product and process quality audits
  • comprehensive production quality statistics analysis and reporting
  • full product history traceable by radio serial number

Customer Relations

The company's procedures for marketing and sales processes, order acquisition, after sales support, and general customer communication. This includes a formal bid and contract review process to ensure customer requirements are fully understood and will be completely met.

  • Customer training in New Zealand or at the customer's premises
  • Accreditation of authorized Tait service centers
  • Internet and CD Rom-based technical information and support for authorized users
  • Comprehensive after-sales service and maintenance contracts
  • Wholly-owned Customer Service Organizations (CSOs) in 11 countries and an extensive network of dealers and representatives in another 70 countries
  • Remote online system diagnosis for major trunked radio networks

Management and Support Processes

The company's procedures for strategy setting, social responsibilities, improvement and change processes, quality system development, human resources, financial and asset control, and information systems.